Eldon Pickles - UX Designer & Researcher

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Leading Innovation through Human-Centric Design.

The Research Proposition

Case Studies

Workshops and Tools

About Me

I'm a passionate advocate for Human-Centred Design (HCD) with a strong track record of validating innovative, user-centric solutions for both established enterprise corporations and a broad range of startups. My expertise in Research, Product and Service Design plays a pivotal role in how I seamlessly connect ideation to delivery.

Experience

Service Design, Business Transformation, Efficiency and Improvement Strategies, UX/UI, User Research, Strategy & Delivery, Design Process Development, Client Engagement and Relationship Management, Stakeholder Liaison & Management, Mentorship, Business Development, Mindset Change

Design Researcher

Absurd ∙ 2021 - Present

• Crafted an end-to-end product design and build strategy for a renowned global entertainment firm, reshaping the way work was done and delivering substantial improvements. Facilitated the adoption of innovative work practices that increased transparency, established effective routines, introduced favourable habits, and significantly elevated employee engagement and satisfaction levels.
• Lead a discovery phase to understand the contributing factors to invoicing errors within a logistics and distribution firm. Developed targeted recommendations and identified opportunities aligned with Human-Centred Design principles to optimise internal processes and organisational structure, ultimately resulting in time and resource savings.
• Elevated a leading property client's value proposition, shifting it from a traditional "bricks and mortar" concept to that of a "tech influencer." This transformation was achieved through the validation of a user-centric, deep-connection social app, redefining the resident experience and significantly enhancing satisfaction and engagement levels, driving repeat revenue and resident tenure.
• Designed and established an insights-driven design system and scalable white-label components for a global entertainment organisation. The initiative empowered their teams to differentiate and expand their product, promoting unity among Design and Engineering teams through a co-designed, common and shared language. The outcomes were increased efficiency, reduced time-to-market, and the provision of a single source of truth.

Freelance Creative

eldonpickles.com ∙ 2018 - Present